Complaints
If you are satisfied, tell someone else. If you are dissatisfied, tell us.
We will always solve problems!
We recommend that you first make your complaints known to us by emailing info@ocean-store.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
Do you want to...
Stock status of products
Product is in stock
You can see this on the product page, above the price of the product. Here you will always find the most current stock status of the product. If your order consists entirely of products that are available from stock, your order will be packed and shipped immediately.Pick up stock product
You must place the order online and choose pick up. Your order will then be prepared for you. As soon as it is ready to be picked up, you will receive a notification by e-mail and/or SMS.A pick-up order placed before 14:00 is usually ready to be picked up the same day.
Shipping costs to other EU countries
| Country | Envelope (max. 2 kg) | Parcel (max. 30 kg) | Pallet (max. 500 kg) | Free shipping above |
|---|---|---|---|---|
| Afghanistan | Price on request | € 79.00 | Price on request | € 1000 |
| Albania | Price on request | € 48.00 | Price on request | No free shipping |
| Algeria | Price on request | € 69.00 | Price on request | No free shipping |
| Andorra | Price on request | € 48.00 | Price on request | No free shipping |
| Angola | Price on request | € 109.00 | Price on request | No free shipping |
| Anguilla | Price on request | € 139.00 | Price on request | No free shipping |
| Argentina | Price on request | € 69.00 | Price on request | No free shipping |
| Armenia | Price on request | € 69.00 | Price on request | No free shipping |
| Aruba | Price on request | € 59.99 | Price on request | No free shipping |
| Australia | € 12.99 | € 89.00 | € 12.99 | No free shipping |
| Austria | Price on request | € 20.99 | Price on request | No free shipping |
| Azerbaijan | Price on request | € 129.00 | Price on request | No free shipping |
| Belarus | Price on request | € 29.99 | Price on request | No free shipping |
| Belgie | € 7.95 | € 7.95 | € 75.00 | € 75.00 |
| Brazil | Price on request | € 89.00 | Price on request | No free shipping |
| Bulgaria | Price on request | € 32.49 | Price on request | No free shipping |
| Canada | € 14.99 | € 59.00 | Price on request | No free shipping |
| Chile | Price on request | € 231.349 | Price on request | No free shipping |
| China | Price on request | € 49.00 | Price on request | € 5000.00 |
| Costa Rica | Price on request | € 69.00 | Price on request | No free shipping |
| Croatia | Price on request | € 36.00 | Price on request | No free shipping |
| Cyprus | Price on request | € 65.00 | Price on request | No free shipping |
| Czech Republic | Price on request | € 22.49 | Price on request | No free shipping |
| Denmark | Price on request | € 29.99 | Price on request | No free shipping |
| Estonia | Price on request | € 24.99 | Price on request | No free shipping |
| Finland | Price on request | € 39.99 | Price on request | No free shipping |
| France | € 7.99 | € 22.99 | Price on request | € 250.00 |
| Germany | € 2.95 | € 13.99 | Price on request | € 200.00 |
| Greece | Price on request | € 29.99 | Price on request | No free shipping |
| Hong Kong | € 89.00 | € 89.00 | € 89.00 | No free shipping |
| Hungary | Price on request | € 35.99 | Price on request | No free shipping |
| Iceland | Price on request | € 59.99 | Price on request | No free shipping |
| India | Price on request | € 109.00 | Price on request | No free shipping |
| Indonesia | Price on request | € 79.00 | Price on request | No free shipping |
| Ireland | Price on request | € 27.49 | Price on request | No free shipping |
| Israel | Price on request | € 59.99 | Price on request | No free shipping |
| Italy | € 10.00 | € 26.49 | Price on request | No free shipping |
| Japan | Price on request | € 125.00 | Price on request | No free shipping |
| Jordan | Price on request | € 59.00 | Price on request | No free shipping |
| Kuwait | Price on request | € 49.00 | Price on request | No free shipping |
| Latvia | Price on request | € 24.99 | Price on request | No free shipping |
| Lebanon | Price on request | € 99.00 | Price on request | No free shipping |
| Lithuania | Price on request | € 24.99 | Price on request | No free shipping |
| Luxembourg | Price on request | € 17.50 | € 149.99 | € 200.00 |
| Malta | Price on request | € 75.00 | Price on request | No free shipping |
| Mauritania | Price on request | € 99.00 | Price on request | No free shipping |
| Mauritius | Price on request | € 79.00 | Price on request | No free shipping |
| Mexico | Price on request | € 129.00 | Price on request | No free shipping |
| Moldova | Price on request | € 79.00 | Price on request | No free shipping |
| Montenegro | Price on request | € 79.00 | Price on request | No free shipping |
| Morocco | Price on request | € 199.00 | Price on request | No free shipping |
| Nederland | € 3.89 | € 6.79 | Price on request | € 50.00 |
| New Zealand | Price on request | € 137.79 | Price on request | No free shipping |
| North Korea | Price on request | € 189.00 | Price on request | No free shipping |
| Norway | € 19.00 | € 69.00 | € 19.00 | No free shipping |
| Philippines | Price on request | € 69.00 | Price on request | No free shipping |
| Poland | Price on request | € 19.99 | Price on request | No free shipping |
| Portugal | € 12.99 | € 26.99 | € 299.99 | € 5000.00 |
| Qatar | Price on request | € 149.00 | Price on request | No free shipping |
| Romania | Price on request | € 22.99 | Price on request | No free shipping |
| Russia | Price on request | € 149.99 | Price on request | No free shipping |
| Saudi Arabia | Price on request | € 69.99 | Price on request | No free shipping |
| Serbia | Price on request | € 64.99 | Price on request | No free shipping |
| Singapore | € 14.99 | € 39.00 | € 14.99 | No free shipping |
| Slovakia | Price on request | € 27.99 | Price on request | No free shipping |
| Slovenia | Price on request | € 24.99 | Price on request | No free shipping |
| South Africa | Price on request | € 129.00 | Price on request | No free shipping |
| South Korea | Price on request | € 99.00 | Price on request | No free shipping |
| Spain | Price on request | € 23.99 | Price on request | No free shipping |
| Sweden | Price on request | € 29.99 | Price on request | No free shipping |
| Switzerland | Price on request | € 39.99 | Price on request | No free shipping |
| Thailand | Price on request | € 59.00 | Price on request | No free shipping |
| Turkey | Price on request | € 79.00 | Price on request | No free shipping |
| Ukraine | € 9.99 | € 49.00 | € 9.99 | No free shipping |
| United Arab Emirates | Price on request | € 79.00 | Price on request | No free shipping |
| United Kingdom | Price on request | € 35.00 | Price on request | No free shipping |
| United States | € 14.99 | € 79.00 | Price on request | No free shipping |
| Uzbekistan | Price on request | € 129.00 | Price on request | No free shipping |
| Vietnam | Price on request | € 79.00 | Price on request | No free shipping |
When checking out for your order, choose the delivery country and the associated shipping costs will be charged automatically.
Shipment
-
Above € 50,- free delivery in NL & BEFree delivery in NL & BEIn stock Ordered before 16:00, shipped today *No stock Notify me when this product is in stockThere is a minimum of 24 hours between the time of ordering and shipping due to the extra care for correct packaging and shipping. For corals additional packaging and shipping charges apply.
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