Cooling off period / Money back guarantee
You have the right to cancel your order up to 14 days after receipt without giving a reason
You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping.
Only the costs for return from your home to the web store are for your own account. These costs amount to approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the Ocean Store. To make use of this right, you can contact us via firstname.lastname@example.org.
We will then refund the order amount due within 14 days after registering your return, provided that the product has already been received in good order.
To make easy use of your right of withdrawal, we have created a model form for withdrawal. You can download this here.